The payment process begins with VILLAM preparing a summary of the works completed by the translator, based on which it sends an invoice request.
Invoicing and payment can be inspected in the Work Account >> My Invoices menu item. All works received by VILLAM found on the ‘My Jobs’ page are included in the invoice request. Generally, multiple orders are included in a single invoice.
We send invoice requests on the last business day of each month. We summarize all works completed in the given month and request an invoice from the translator. If the translator would like to prepare an invoice and receive payment earlier, it is not a problem on our part: This is the purpose of the ‘Send me the summary of the jobs I’ve completed’ button on the ‘My Invoices’ page. By clicking on this button, our office is notified that the translator would like to settle their accounts, and we will send an invoice request within a few hours.
The translator receives the invoice request in an email, but any invoice requests can also be accessed in the ‘My Invoices’ menu item. Once the translator has received the invoice request, they can prepare an invoice for VILLAM based on it.
The invoice made out by the translator should be uploaded to their Work Account. After issuing and submitting the invoice, we ask that the translator click on the ‘Submit invoice’ button. VILLAM Language Services pays invoices received this way typically immediately but within 3 business days at the latest. We offer payments in USD or EUR through Transferwise and PayPal.